Frequently Asked Questions

Lilies is a multi-vendor online marketplace dedicated to modest and elegant fashion. We connect buyers directly to fashion designers who share our commitment to ethically sourced and environmentally friendly practices. Our goal is to create a space where customers can confidently shop for quality pieces while supporting designers who prioritize sustainability and fair labor.

Unlike many marketplaces, Lilies focuses specifically on:

• Modest & Elegant Fashion: We curate items that meet diverse needs for coverage, style, and comfort.
• Ethical & Eco-Friendly Practices: We partner with designers who use responsible production methods, ensuring fair wages and reduced environmental impact.
• Direct Designer Support: Our platform cuts out unnecessary middlemen, allowing designers to earn better profits and giving buyers direct access to unique, quality products.

1. Create an Account (Optional): Register or log in with your existing account.
2. Browse: Search for products or designers using the top navigation bar or filters.
3. Select: Choose your preferred size, color, or other options.
4. Add to Cart: Click “Add to Cart” and proceed to checkout when you’re ready.
5. Payment: Select your payment method and complete the order.

Yes! Because Lilies is a multi-vendor marketplace, you can add items from multiple designers to your cart and pay for all of them at once. However, please note that shipping costs and times may vary depending on each designer’s location and policies.

All of our designers undergo a vetting process to ensure they meet Lilies’ standards for ethical labor, responsible material sourcing, and eco-friendly practices. You can also look for specific badges or labels in product listings indicating sustainability certifications or further details about a designer’s sourcing methods.

Each designer on Lilies provides their own size chart. We recommend:

• Checking the Designer’s Size Chart: Located on the product page, this chart gives you the most accurate fit information.
• Reading Product Descriptions: Designers often include specific measurements and fit details (e.g., slim fit, loose fit, length).
• Looking at Reviews: Feedback from other buyers can help you gauge whether an item runs large, small, or is true to size.

If the item doesn’t fit, you can initiate a return or exchange according to the designer’s specific return policy. Always review the Return Policy (found in each product listing) or visit our Return and Dispute Resolution page for more details.

Lilies accepts a variety of payment options to make your shopping experience seamless, including:

• Major credit/debit cards (Visa, Mastercard, etc.)
• PayPal (where available)
• Other local payment methods, depending on your region

Yes. We use secure payment gateways and encryption technology to protect your information. We never store full credit or debit card details on our servers.

The total cost at checkout typically includes:

• Product Price: As listed by the designer.
• Shipping Fee: Set by each designer.
• Applicable Taxes or Duties: May be included based on your location and local regulations.
  We are transparent about all costs at checkout, so you won’t encounter hidden fees.

Shipping times vary depending on:

• Designer Location: Domestic orders usually arrive faster than international ones.
• Shipping Method Chosen: Standard vs. expedited.
• Production Time: Some items are made to order or customized, which can affect delivery estimates.

Always check the product listing or designer’s/Vendor’s storefront for specific shipping timelines.

Yes! Designers will provide tracking information once your order is shipped. You can access tracking details in your account dashboard under “My Orders.”

In the rare event that your package is lost or arrives damaged:

1. Contact the Designer first to report the issue.
2. Provide photos of the damaged packaging or item.
3. If no resolution is reached, escalate the matter to Lilies by filing a dispute. We’ll work to find a fair solution.

Each designer sets their own return and exchange policy. Most designers will accept returns for a set period (e.g., 7–30 days) if items are unworn, undamaged, and in their original packaging. Please review the Return Policy on the product page before placing your order.

Unless otherwise stated by the designer or required by local law:

• Buyers typically cover return shipping if you simply change your mind about a product.
• The designer may cover return shipping if an item is defective, damaged in transit, or misrepresented.

1. Contact the Designer: Send them a message through the Lilies platform, explaining the issue.
2. Follow Instructions: The designer will guide you on packaging, labeling, and the return address.
3. Track Your Return: Keep proof of shipment and tracking.
4. Refund or Exchange: Once the designer confirms receipt and condition, they will process a refund or send a replacement.

For more details, see our Return and Dispute Resolution page.

• Communicate First: Most disputes are solved quickly by directly messaging the designer.
• Provide Evidence: Photos or other documentation of product issues can help speed up the process.
• Escalate to Lilies: If you can’t resolve the issue with the designer, you can file a formal dispute. Our team will review both sides and decide on a fair outcome.

Yes. We’re committed to ensuring all buyers have a safe, fair experience. If a dispute cannot be resolved between you and the designer, Lilies can mediate and, in some cases, may offer a refund, exchange, or store credit, depending on the circumstances.

We thoroughly vet our designers to ensure they adhere to ethical labor practices, fair wages, and safe working conditions. They also commit to using sustainably sourced materials where possible, such as organic cotton, recycled fabrics, or low-impact dyes.

Check the designer’s storefront on Lilies. Many include details on their sustainability initiatives, ethical certificates, or memberships (e.g., fair-trade organizations). If you have additional questions, feel free to message the designer directly through the platform.

Many of our designers choose recyclable or minimal packaging to reduce waste. While shipping carriers vary, we encourage our designers to use eco-conscious shipping methods whenever possible. If you have specific preferences, reach out to the designer directly.

Absolutely! Our built-in messaging system allows you to communicate directly with designers to discuss custom sizes, colors, or other preferences. Note that custom orders may have different processing times or return policies.

Yes, Lilies offers digital gift cards that can be redeemed across our platform. They are perfect for friends or family who appreciate high-quality, ethically made, and modest fashion.

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If you have any additional inquiries or concerns, you can reach us via:

• Email: [Email Address]
• Phone: [Phone Number]
• Contact Form: [URL or link to contact form]

We aim to respond to all messages within 48 hours.

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